Certificate IV in Customer Engagement (BSB40315) Learner Guides

Learner Guides for the BSB40315 Certificate IV in Customer Engagement

The Learner Guide package gives you high-quality RTO resources to help you deliver the BSB40315 Certificate IV in Customer Engagement to your students. Resources in this package are written for each individual unit of competency. These resources are specially designed to comply with the Australian standard on RTO materials, with premium and easy to understand learner content for the BSB40315 Certificate IV in Customer Engagement qualification.

The Learner Guide is written in easy to understand textbook format to help students from your RTO make a better grasp of the topic they are studying. Its quality contents will help them complete their assessments and eventually gain their qualification to help prepare them for their career.

Like the Assessment Tools package it matches, the Learner Guide package for the BSB40315 Certificate IV in Customer Engagement includes resources for 13 units of competency.

You may read more about the BSB40315 Certificate IV in Customer Engagement on its training.gov.au page.

Structure for BSB40315 Training Materials

To help you build out the course for your RTO, you will be given flexibility in handling the units. Resources in this package are written for each individual unit of competency. Choose from a range of elective units those that you want to go with the qualification’s core competency, so that your RTO will be able to deliver more specific training outcomes.

Simulated Online Workplace

Getting this Learner Guide package also gives you access to a Simulated Online Workplace. Students from your RTO can easily access it online to get sample workplace documents to support their study and help them complete their assessments. These include policies and procedures, templates, case studies, and simulated client files.

Through the Simulated Online Workplace, students are given convenient access to all the workplace materials they need for the course, even if they don’t have actual workplaces, or if confidentiality concerns in their current workplaces prevent them from accessing the documents.

Each of your students will be given a unique code that they can use to access the Simulated Online Workplace. You can request more as your RTO’s student population grows and no ongoing fees will apply. The codes are good for 12 months from the first login.

Unlimited Student License

The Learner Guide package comes with Unlimited Student License. You may give out reprinted copies of the Learner Guide to as many students as you want or have it uploaded in your RTO’s student portal, where students can download it on their own devices.

Developer, Licensing, and Support

This learning resource was written and is maintained by our trusted resource publisher and sold under an agreement with 360RTO Solutions.

Licensing and student education support for these materials will be provided by our trusted publisher.

Questions about RTO Course Learning Materials?

Call 1300 657 511 now to speak with our Course Developer and RTO Consultant to get more details about Assessment Tools, Learners Guides, and other course materials for the BSB40315 Certificate IV in Customer Engagement.

Purchase Terms

Please read the 360RTO Purchase Terms agreement prior to completing your purchase on our online shop.

Additional information

Qualification/Unit Code	BSB40315
Product Summary	You will receive Learner Guides