BSB30215 Certificate III in Customer Engagement Assessment Tools

This qualification has been superseded by BSB30120 – Certificate III in Business

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Deliver premium training services for BSB30215 Certificate III in Customer Engagement with this Assessment Tools resource.

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Assessment Tools for the BSB30215 Certificate III in Customer Engagement

The Assessment Tools package gives you high-quality RTO resources to help you deliver the BSB30215 Certificate III in Customer Engagement to your students. These resources are specially designed to comply with the Australian standard on RTO materials, with the assessment tools properly mapped across the different units in the BSB30215 Certificate III in Customer Engagement qualification.

Having mapped assessment tools for the BSB30215 Certificate III in Customer Engagement allows your RTO to assess the competencies included in the qualification. It also makes it easier for you to design your RTO’s learner textbook and learning resources that will go hand in hand with these assessment tools.

Since these assessment tools are already properly mapped, you can be sure that the evidence gathering methods it contains address the units included in the BSB30215 Certificate III in Customer Engagement qualification. The package includes 12 units of competency.

You may read more about the BSB30215 Certificate III in Customer Engagement on its page.

Structure for BSB30215 Training Materials

To help you build out the course for your RTO, you will be given flexibility in handling the units. Resources in this package are written for each individual unit of competency. Choose from a range of elective units those that you want to go with the qualification’s core competency, so that your RTO will be able to deliver more specific training outcomes.

You can also change the context of the given questions in the assessment tools to better suit your students and their needs.

Simulated Virtual Workplace for Learners with No Access to a Workplace

Getting this Assessment Tools package may give you access to a Simulated Online Workplace. Students from your RTO can easily access it online to get sample workplace documents to help them complete their assessments. These include policies and procedures, templates, case studies, and simulated client files.

Through the Simulated Online Workplace, students are given convenient access to all the workplace materials they need for the course, even if they don’t have actual workplaces, or if confidentiality concerns in their current workplaces prevent them from accessing the documents.

Students will be given a unique code that they can use to access the Simulated Online Workplace. You can request more as your RTO’s student population grows and no ongoing fees will apply. The codes are usually good for 12 months from the first login.

Student License

With some publishers, the Assessment Tools package may come with Unlimited Student License. You may give out reprinted copies of the Assessment Tools to as many students as you want or have it uploaded in your RTO’s student portal, where students can download it on their own devices.

Developer, Licensing, and Support

This learning resource was written and is maintained by our trusted resource publisher and may be purchased under an agreement with 360RTO Solutions.

Licensing and student education support for these materials will be provided by our trusted publisher.

Questions about the BSB30215 Certificate III in Customer Engagement Learning Materials?

Call 1300 657 511 now to speak with our Course Developer and RTO Consultant to get more details about Assessment Tools, Learners Guides, and other course materials for the BSB30215 Certificate III in Customer Engagement.

Purchase Terms

Please read the 360RTO Purchase Terms agreement prior to completing your purchase.

The above information is to provide information about learning resources sold within Australia.

At the time of viewing, this learning resource may or may not be available through 360RTO Solutions directly and/or one of our Learning Resource Publishing Partners, depending on the time of enquiry, and is subject to availability. On occasion, 360RTO Solutions reaches out to Australian learning resource publishers to negotiate and procure various learning resources.

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Additional information

RTO Training Resource Type

Assessment Tools

Qualification Code


Qualification Name

Certificate III in Customer Engagement