RTO Complaints and Appeals Procedure
$90.00
This procedure has been developed in accordance with the Complaints and Appeals Policy to ensure the RTO handles its complaints and appeals. This procedure also outlines how complaints and appeals are lodged, investigated, resolved and used to inform continuous improvement.
This supports your RTO’s compliance with the Standards for Registered Training Organisations 2025.
Procedure Content
This document includes the following:
- Complaints Handling Procedure
- Appeals Handling Procedure
- Procedural Fairness and Timeframes
- Documentation and Record Keeping
A fully customised RTO Complaints and Appeals Procedure based on the specific needs, processes, and compliance requirements of your RTO is available as part of 360RTO consulting services. Please enquire now and contact us at 1300 657 511 to speak with an RTO Consultant for more information.
