RTO Refunds Procedure


The RTO Refunds Procedure is used as a guide for  refund procedures. This document is designed to provide a fair and reasonable refund procedure to the training organisation and its clients.

This RTO Refunds Procedure complies with Clauses  5.3, 7.3 of the Standards for Registered Training Organisations 2015.

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Procedure and Content

This document includes the following steps to the procedure:

  1. Step 1 – Lodgement of Refund Request
  2. Step 2 – Processing the Refund Request
  3. Step 3 – Finalising Refund

A fully customised Refunds Procedure based on the specific needs, processes, and compliance requirements of your RTO is available as part of 360RTO consulting services. Please enquire now and contact us at 1300 657 511 to speak with an RTO Consultant for more information.

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